Returns & Shipping Policy

Shipping Information

1. Processing Time:

• Orders typically ship within 2-3 business days
• Weekends/holidays not considered business days
• Delays may occur during peak seasons

2. Shipping Options:

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days (additional fee)
• International Shipping: 7-21 business days (varies by destination)

3. Shipping Costs:

• Calculated at checkout based on weight/destination
• Free standard shipping on orders over $150 (domestic)
• International customers responsible for customs/duties

Returns & Exchanges

1. Return Policy:

• 14-day return window from delivery date
• Items must be unworn, unwashed with tags attached
• Original proof of purchase required

2. Non-Returnable Items:

• Sale/clearance items
• Swimwear (hygiene reasons)
• Earrings (hygiene reasons)
• Gift cards

3. Return Process:
   a) Initiate return via carlohansen.com/returns
   b) Print prepaid return label (domestic)
   c) Package items securely
   d) Ship within 7 days of approval
4. Refunds:

• Processed within 5-10 business days
• Issued to original payment method
• Shipping costs non-refundable
• Restocking fees may apply (15% for international)

5. Exchanges:

• Size exchanges subject to availability
• Must meet return conditions
• Customer covers reshipping costs

6. Damaged/Defective Items:

• Contact within 48 hours of delivery
• Provide photos of damage
• Replacement or refund offered

Important Notes:

• Track return shipments (we’re not responsible for lost returns)
• International returns: customer pays return shipping
• Final sale items clearly marked at purchase
• Allow 2 weeks for return processing during peak seasons

For complete details, visit carlohansen.com/returns-policy

Last updated: [Month/Day/Year]